July 28, 2020

Dear Residents and Families,

The purpose of this letter is to communicate updates regarding our covid-19 reporting and the actions we continue to take to combat and protect our community.  

We completed our fifth round of testing on Tuesday, July 21, and all results have been obtained. 

The results revealed:

            Residents:       All Negative

            Staff:               All Negative

This is the third testing cycle that results showed no new cases of Covid.

We are currently finishing up our sixth round of testing today for staff only.

As of this week, we will not be testing residents weekly.

We will test any resident within 24 hours of showing signs/symptoms related to Covid.

The Department of Health outlined a 3-Step process outlining prerequisites that must be met before easing of current restrictions can be considered. In summary, our facility must first show 14 consecutive days without a new Covid case before we can proceed through the 3-Step process. The facility has met this prerequisite, as of Saturday, July 11, and we can now proceed through the 3-step process that will allow us to ease current restrictions.

We are working through the 3-Step process and as soon as we have a written plan to address the prerequisites, what current restrictions will be adjusted, and how those adjustments will be managed/orchestrated, we will share that with you.

I want to say that we are moving cautiously, in regard to our easing of restrictions, due to the daily and weekly increases in positive Covid cases not only within the Commonwealth but across our country. 

As we solidify our plans, please know, visitation will be limited and restrictive compared to what we enjoyed prior to the pandemic. However, I believe any opportunity is a welcomed relief and we are working towards this goal. 

Earlier this month Governor Tom Wolf requested that any resident of the Commonwealth who travels to any of the states, listed below, self-quarantine for 14 days upon return to the Commonwealth. Most recently 4 additional states were added to the list. These 19 states are currently experiencing a surge in Covid.

These states are:

Alabama                                        North & South Carolina

Arkansas                                       Tennessee 

Arizona                                          Texas

California                                       Utah

Florida                                           Georgia

Idaho                                              Louisiana

Mississippi                                     Nevada

Iowa                (New)                     Kansas           (NEW)

Missouri         (New)                      Wyoming        (New)

As of 7/28, since the start of this pandemic, 

  • we have had a total of 30 residents test positive with Covid-19. This is an increase of 0 since our last update.
  • We also had 8 employees who had tested positive since this pandemic started. All staff have resolved.

Of the 30 residents:


·         20 Residents recovered. This is an increase of 0 since our last update.

·         0 Residents currently in-house with positive Covid results. Our last Covid positive resident was taken off precautions on 7/8. 

·         10 Residents expired and who had tested positive for Covid. This is an increase of 0 since our last update.

We have and will continue to test our residents, who show any signs/symptoms. We believe this is in the best interest of our community. While our test results have come back negative, we are still very vigilant in our focus to protect and maintain the mitigation that we have achieved.    

In early April, we decided to implement isolation precautions on most all new on-set symptoms, and we will continue to do so. We believe we are still in a time when we cannot be too overly cautious in protecting our community. Resident and staff safety are our top priority.

We continue to exceed our staff levels throughout the facility to meet the needs of our community.

You can be proud of the staff at Hanover Hall and be assured that all our staff continue to report to work and perform with excellence. 

I know this continues to be a difficult time for everyone. We will continue to update you, as quickly as possible, with any updates and/or changes to our current situation.

Please know we continue to strictly adhere to all directives from the local and state health departments as well as the CDC.

We appreciate your continued prayers and trust in the care and services we provide and for your understanding and support of any necessary adjustments as this situation evolves.

Please feel free to contact me at 717-633-4520 with any questions or concerns. 

May God bless us all.


Daniel Pyle, NHA

Administrator, Hanover Hall


  1. Is there a new update on the three step plan?

  2. I would also like to know where you are in the three step plan. I have not seen my father in 5 months. I would like to know that there is a plan to see our relatives.

  3. Nursing homes in harder hit counties are allowing outside visits at the very least (and have been for weeks). There are precious few weeks remaining of warm weather, so it would be very good to know what the plan is. What could be the hold up in a county with very very few new cases?

  4. Please let us know your thinking on this. I live in New York and will have to isolate myself for two weeks when I return if I get to come see my Father. Time is of the essence.

  5. Hanover Hall - When will you allow outdoor visits? Where are you in forming your plan? Lack of family contact is verging on cruel and will have detrimental effects to mental, emotional, and physical health. Are you actively planning? It is urgent that families and residents have answers.

  6. What is going on with visits and why have there been no updates since July 28 . What is going on is cruel we are tired of hearing you are working on it it’s time to do something or let someone else run the place .

  7. Maybe family’s should have a protest they seem to work for everyone else

  8. I agree with all of the above comments. Your inability to communicate a plan to us is unacceptable. All we want is an opportunity to sit, however distant, with our loved one for 20 - 30 minutes, at least. The weather is terrific this weekend; how disappointing that we are not being scheduled some time outdoors with our family member in your care. In fact, next Friday is my first Zoom call with my husband in 5.5 months. Really? it's taken this long to figure out the technology? I have no doubt you are busy and your priorities are different than ours, but when I compare your efforts with those of other facilities in the area where friends have loved ones, I think Hanover Hall is lagging behind.

  9. I couldn't agree more with all of the above comments. What is equally disturbing is that Hanover Hall puts together a Blog regarding Covid so as to inform families of the pandemic and how it is impacting our loved ones. This is basically the only communication we have on how patients are fairing since they do not send weekly or even monthly letters updating families on what is happening. They include a comment section to the Blog so families can ask questions and make comments and not once can someone respond to families concerns. This is the most unprofessional place I have ever seen. There continues to be no plan to see our loved ones, and no communication to the families. They have no problem billing us over $12K each month, but they cannot come up with a simple plan to let us visit our loved ones. Why should we trust in the care they are giving the patients if this is how they run their business. My next step is going to be a formal complain to the Department of Health.


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